Refund policy
RETURN AND REFUND POLICY
Boost Gummies
Last updated: 15 October 2026
At Boost Gummies, we value our customers and aim to provide quality products and reliable service. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Returns
Customers may request a return in accordance with applicable South African consumer protection laws.
For hygiene, safety and product-quality reasons, opened, used or unsealed gummy products generally cannot be returned simply because a customer has changed their mind.
Products that are unopened, unused, undamaged and in their original sealed packaging may be eligible for a return, subject to the applicable legal requirements and our approval.
Nothing in this policy limits any rights customers may have under the Consumer Protection Act 68 of 2008.
2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, expired, tampered with or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging, where applicable.
We will assess the issue and arrange an appropriate remedy, which may include a replacement, repair where applicable, or refund, as required by South African law.
3. Refunds
Refunds will be considered in accordance with this policy and applicable South African consumer protection legislation.
Approved refunds will generally be processed using the original payment method, where possible. Processing times may depend on your payment provider or bank.
Where a refund is approved, we will communicate the expected processing arrangements to you.
4. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process.
This does not affect any statutory cancellation rights that may apply, including rights relating to qualifying online purchases.
5. Incorrect Delivery Address
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply where legally permitted. We will work with the customer and courier to determine the available options.
6. Return Shipping
If a return is necessary because Boost Gummies supplied an incorrect, defective or damaged product, we will arrange or cover reasonable return costs where required by law.
For other eligible returns, return shipping arrangements and costs will be communicated to the customer before the return is completed, subject to applicable law.
7. How to Request a Return or Refund
To submit a request, contact us using the details below.
Please include your order number, the reason for your request and any relevant supporting photographs.
Our team will review your request and respond with the next steps.
8. Consumer Protection
This policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.
9. Contact Information
Business: Boost Gummies
Address: 1 Witkoppen Road, Johannesburg, South Africa
Telephone: 060 764 3161
Email: info@boostgummies.co.za
For all return, refund or cancellation enquiries, please contact us using the details above.
Thank you for choosing Boost Gummies.