Shipping policy

1. Delivery Coverage

Boost Gummies offers courier delivery to eligible addresses across the Republic of South Africa.

Some remote areas may have limited courier availability. We will communicate any delivery limitations before or after an order is placed, as appropriate.

2. Order Processing

Orders are processed after payment has been confirmed.

Our processing timeframe is [insert confirmed processing time] business days. Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Estimates

Estimated delivery times will be displayed at checkout or communicated to customers.

Delivery times may vary depending on the destination, courier availability, public holidays and other circumstances.

We will comply with applicable legal requirements if an order is delayed or cannot be fulfilled.

4. Shipping Fees

Courier charges will be displayed at checkout before payment.

Any free-shipping promotions will be subject to their clearly disclosed conditions.

5. Order Tracking

Where tracking is available, tracking details will be sent to the customer using the contact information supplied at checkout.

6. Incorrect Delivery Details

Customers must ensure that their delivery address, telephone number and email address are correct.

If delivery fails because of incorrect details or the recipient is unavailable, we will work with the courier and customer to determine the next steps. Any additional charges will be communicated transparently and applied only where legally permitted.

7. Damaged, Missing or Delayed Orders

If your order arrives damaged, contains missing products or has not arrived within the communicated timeframe, contact us with your order number and relevant photographs where appropriate.

We will investigate and arrange an appropriate remedy where required by law.